Billing policy
Cancellation & Refunds
Learn about Miraava’s subscription cancellation process, refund eligibility, and how changes to your plan or billing are handled.
1. Subscription Cancellation
Where cancellation is available for your Miraava subscription plan, you may cancel your subscription through the applicable account or subscription management option provided on the platform.
Cancellation generally prevents future renewal charges. Unless otherwise stated for a particular plan or required by applicable law, cancelling a subscription does not automatically provide a refund for the current billing period. You may continue to have access to eligible content until the end of your existing paid validity period.
2. Refund Eligibility
Subscription payments are generally non-refundable once the applicable service period has started, except where a refund is required by applicable law, expressly provided under a particular offer, or approved by us after reviewing an eligible payment issue.
Refunds may be considered in limited circumstances, including verified duplicate charges, confirmed payment processing errors, or situations where payment was successfully completed but the purchased subscription was not activated.
Refund eligibility for digital services that have already been accessed, streamed, or otherwise used may be subject to additional limitations under applicable law and the terms associated with the relevant subscription or promotional offer.
3. Refund Processing
If a refund request is reviewed and approved, the amount will generally be returned through the original payment method. Where this is not technically possible, another permitted refund method may be used where appropriate.
The time required for an approved refund to appear in your account may vary depending on the payment gateway, bank, mobile operator, card issuer, or other financial institution involved in processing the transaction.
4. Failed or Reversed Transactions
In some cases, a payment attempt may fail while an amount temporarily appears as pending or deducted from your payment account. Such transactions may be automatically reversed by the applicable bank, payment provider, mobile operator, or payment gateway.
If a failed or pending transaction remains unresolved beyond the normal processing period communicated by your payment provider, please contact our support team with the relevant transaction details so the matter can be reviewed.
5. Duplicate Charges
If you believe you have been charged more than once for the same Miraava subscription or transaction, please contact us with the relevant transaction references and payment details.
We may request reasonable supporting information necessary to verify the duplicate payment. Once the issue has been confirmed, any eligible refund will be processed in accordance with this policy and the requirements of the applicable payment provider.
6. Contact Support
For assistance with subscription cancellation, billing issues, failed transactions, duplicate charges, or refund requests, please contact us:
Envirtual Digital Media Private Limited
Email: ott@envirtualmedia.com
Mumbai, Maharashtra, India